FAQ´s

• What are the shipping methods and delivery times?

Delivery within 7-15 business days. The shipping is free.
Deliveries take place during business hours Monday through Friday, excluding public holidays. 

• What payment methods are available

Alvoor Online Store accepts the following payment methods: Credit Card, PayPal, and Google Pay.

• Can I add or delete items from my order? 

We regret to inform you that each order is processed automatically and, once received, we are unable to change the details. To purchase new items, you must place a new order; to return them, please follow our Returns Policy. 

• When will I be charged?

A payment authorisation will be requested as soon as you complete your order.  The charge will be made then. 

• Where is my order?

You can check the status of your order and track its shipment at any time by entering the order number included in the order receipt confirmation email. You can also use the tracking number in the shipping confirmation email directly on the courier’s site. 

• Where can I find a size guide?

For details on a product’s fit and the size guide, please refer to the heading “Size” on the detail page of the product you are interested in. To help you select your size, you can also use the Find Your Size feature, which uses the information you choose to submit to recommend the most suitable size for you.