Return Policy

Returns

Our return policy is valid for 15 days from the date of purchase. Unfortunately, items returned after this period cannot be accepted.

To qualify for a return, items must be unused and in their original packaging. A receipt or proof of purchase is required to complete the return process.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval status of your refund. If approved, your refund will be processed and automatically credited to your original method of payment within a few business days.

Delayed or Missing Refunds

If your refund has not appeared within the expected timeframe, please first contact your credit card company, as processing times may vary. If you are still unable to locate your refund, please reach out to us at info@alvoor.com.

Please note: Only items purchased at regular price are eligible for a refund. Sale or discounted items are not refundable.

Exchanges

Exchanges are only available for items that are defective or damaged. 

Gifts

If your purchase was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item. 

If the gift was not marked as such, or was sent to the gift giver first, the refund will be issued to the original purchaser.

Shipping Returns

To return a product, please mail it to the address provided during your return request.

Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund.

Shipping times for exchanges may vary depending on your location. We recommend using a trackable shipping service. Alvoor cannot guarantee receipt of returned items without tracking.