Refund policy

How to Start a Return
Please contact our customer service team within 14 days of receiving your package, either through our contact form or by emailing info@alvoor.com. Once we receive your request, we’ll send you detailed return instructions along with the return address. Returns requested after the 14-day window cannot be accepted.

Change of Mind Returns
If you’d like to return an item due to a change of mind, the return shipping is your responsibility. Please ensure the package has an active tracking number.
Customers are also responsible for customs duties. If you are returning an item between the US and Europe, make sure to select “Sender pays customs duties.”

All returns must be shipped via UPS, DHL, or FedEx. Unfortunately, we cannot accept returns sent through local postal services due to extended delivery times.

Defective or Incorrect Items
If you’ve received a defective or incorrect item, we’ll provide a prepaid return label so you can send the item back to us free of charge.

Return Conditions
All returned items are subject to a quality inspection. Returns may be refused if products are damaged, worn, washed, or show signs of use. In such cases, the order will be shipped back to you, and any additional shipping costs will be your responsibility.

Refunds
Approved returns will be refunded to the original payment method used at checkout.